FAQs - Match ticket ballot (Leicester Tigers v Bristol Bears on Saturday, June 5, 3pm)
Who has access to the ballot for a game played in front of a reduced crowd in 2020/21?
Only season ticket holders for the 2020/21 season have priority access to enter the ballot.
I didn’t have a 2020/21 season ticket but have purchased for 2021/22, can I enter the ballot?
No. The ballot is open to 2020/21 season ticket holders only at this stage.
I cancelled my 2020/21 season ticket and took a refund. Can I still enter the ballot?
No. The process of cancellation and refund ended season ticket holder benefits for the remainder of the 2020/21 season.
If I am successful in the ballot, will the match be loaded on to my season ticket card?
No. You will be sent an e-ticket to use at the game.
Can I have tickets posted to me or can I collect on the day of the match?
No. With restrictions likely to remain in place, the Club has decided to issue e-tickets only and these will be emailed to supporters. You can print these to bring with you, or use them on your smartphone.
What happens if I do not have access to an email address?
We suggest you ask for assistance from a family member or close friend with an email address so we can send you all of the relevant information and your e-ticket if you are successful in the ballot.
Will I be able to use my normal seat for these games?
Unfortunately not. Due to continuing restrictions on accommodation within the stadium, we cannot guarantee use of your normal place. Seats will be allocated for supporters to purchase.
As a disabled season ticket holder, how do I enter the ballot?
The application process is the same for all season ticket holders. There is a tick-box question where you can indicate that you are a disabled supporter.
What about season ticket holders in Tryline, Clubhouse, Lounge 502, 1880 and executive boxes?
A member of the Tigers Sales Team will be in contact direct to supply more information ahead of the ballot process.
Am I able to enter the ballot more than once?
No. Supporters are encouraged to apply only within their social bubble in order to comply with current government guidelines. If a Tigers Reference Number is included in more than one application, the applications will be removed from the ballot.
If I enter the ballot in a group, will we have more chance of success in the ballot?
Supporters can enter the ballot only once. Every Tigers Reference Number entered from 2020/21 season ticket holders receives an equal chance of being selected, whether they are in a group or as an individual.
When I have filled in the ballot, what happens next?
The ballot closes at midnight on Monday, May 3. The ballot will be then be processed by the Tigers ticket office and successful applicants will be sent a text message confirmation on Friday, May 7. They will then have a 72-hour window to complete purchase of their tickets online. An email will include all of the instructions on how to process tickets.
What happens if I have missed my 72-hour purchase window?
Your tickets will be redistributed to another season ticket holder who entered the ballot.
When does the 72-hour window start?
You have 72 hours to book your tickets from when the club sends the text message and email outlining your success.
Can I purchase my tickets over the phone with the ticket office?
Yes, if you are successful in the ballot you will be able to purchase by phone. The Ticket Office will be open Monday-Saturday 9.00am-4.00pm to help with purchasing or answer any queries. Please note on home matchdays, the office is open for calls from 9.00am until kick-off only but remains closed to visitors.
Do season ticket holders get discount on the match ticket prices?
The ticket price is fixed at £15 with no concessional prices. Supporters also have the option of adding a donation to go towards Tigers’ work in the community.
If I am successful in the ballot, but cannot attend the game, can I pass the tickets to someone else?
No. In this instance, all tickets are non-transferable and non-refundable. Please only enter the ballot if you are certain you can attend the game.
As the ballot is open only to 2020/21 season ticket holders, what about other supporters?
Season ticket holders for 2020/21 are first in line and will be the only supporters able to join the ballot in the first instance. Super-Members would then have priority access over regular membership and general public if the ballot is opened any further. Please see our Membership page for the order of priority.
I bought a Membership for 2020/21 and with that I get a free ticket for a game. Can I use this ticket now?
No. Memberships have been extended to the end of December 2021 instead of June and we hope to be able to identify a fixture early in the 2021/22 season for members to claim their free ticket.
Will I have to wear a face covering at the game?
Yes. The Club’s plans are put in place under current government guidelines which requires face covering to be worn. Children under the age of 3 are exempt. Children under age 11 are permitted to attend without a face covering but are still recommended to wear one. As guidelines change, we will update successful applicants with information on what to expect on matchday.
